Return and Refund Policy
AMONAS® Return and Refund Policy
We guarantee your money back if there is a damage or a clear issue with the products, and we will cover all costs for you! We are also happy to offer your money back in case you want to cancel your order, without giving any reason, in 14 days after you received it.
Please read the following policy and instructions carefully:
Important!
Please be informed that when you place an order in our store, you must add your apartment number when filling in the address. Otherwise, we will not be responsible for the failure of the goods to deliver. This Refund & Return Policy is applicable in situations where customer has provided the correct address and apartment number for delivery.
1. REFUNDS & REPLACEMENTS WHEN ITEM IS DAMAGED OR LOST
Any claims for damaged items must be submitted within 14 days after receiving the product.
If a package gets lost during delivery, we will be happy to provide you with either a replacement or a full refund. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.
Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.
If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer service and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement or refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 5 business days. If you request a refund, we will refund your purchase. Please kindly note that a possibly skewed label in is not considered as a damaged item.
Return and Refund Policy customer service contact at AMONAS website.
EXEMPTIONS
AMONAS will not grant a refund, credit your account, or replace a produced product in case of:
Wrong address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself or to your end customer (if and as applicable).
Rejected by customs - If a package is returned due to customs rejection, AMONAS will not issue a refund. It is the responsibility of the receiver to take care of the customs clearances appropriately in accordance with the practices of the destination country.
Unpaid tax - If a package is returned due to unpaid customs tax, AMONAS will not issue a refund. It is the responsibility of the receiver to pay any necessary customs taxes.
2. ORDER CANCELLATION: REFUNDS & REPLACEMENTS WHEN ITEM IS DAMAGED OR LOST
We want you to be happy with your purchase! You can cancel your order within 14 days of receiving your last item, without giving any reason.
To cancel your order, you can:
1. Submit a return or cancellation request directly through your customer account at https://account.theamonas.com
2. If you checked out using a phone number only, use the return link in your SMS order confirmation
3. Contact us by email at info@theamonas.com or via customer service contact at AMONAS website.
Once you notify us, you have 14 days to return the items. You are responsible for the cost and arrangement of return shipping either within the European area or the USA.
We will issue your refund within 14 days of being notified of your withdrawal. We may withhold the refund until we have received the goods back or you have provided proof of return shipment, whichever comes first.
Returned items must be returned unopened, undamaged and unused. Each item will be carefully inspected and if we see any marks in the safety seal we cannot accept a refund.